Privacy policy



Privacy Policy

You are here because you want to understand how we manage your personal information and who controls that data. This Privacy Policy explains how your data is handled and what rights you have as a valued customer.

bgadgets.com, a UK-based company, collects, uses, and is responsible for certain personal information about you. We operate in compliance with the UK General Data Protection Regulation (GDPR) and are registered for ISO compliance.

We may need to share your personal information within our team, including affiliated partners and departments, but your information will always be protected and never generally available across the network.

How We Collect Your Data

We collect most of your personal information directly from you—via website forms, phone, email, or chat. In some cases, we may collect data:

  1. From third-party services with your consent (e.g. payment providers)

  2. Through cookies on our site

  3. From internal systems like order logs or customer service platforms

  4. Through security systems (like CCTV in our dispatch units)

Our site and services are not intended for children under the age of 13.

Where This Applies

This policy applies to:

  • bgadgets In-Store Services

  • Bgadgets.com (Online platform)

  • All mobile and web applications used for buying, selling, repairing, or trading devices

How We Use Your Information

We use your personal data only when we have a lawful reason, such as:

  • To fulfil your order or service request

  • To comply with legal or regulatory obligations

  • With your consent for marketing

  • For our legitimate business interests (e.g. improving service or preventing fraud)

This includes:

  • Processing payments

  • Verifying your identity

  • Fulfilling delivery

  • Communicating order updates

  • Handling service and return requests

Do We Share Your Data?

We do not sell or trade your personal data. However, we may share it in these cases:

  • With delivery services (e.g. Royal Mail, DPD) for order tracking

  • With auditors or software providers to improve service quality

  • With law enforcement when required

  • With marketing tools (e.g. Google Customer Match or ActiveCampaign, if you consent)

Cookies & Device Permissions

We use cookies and device permissions to:

  • Track usage

  • Save preferences

  • Enable app features like barcode scanning, microphone voice search, and location-based services

You can manage permissions through your device settings at any time.

Third Parties

We do not broker or sell data to external parties. However, we may link to external websites or apps. Please review their policies separately.

Marketing Communications

If you opt-in during checkout or account creation, we may send promotional messages via email or SMS. You can change your preferences at any time via your account or by contacting support.

Your Rights Under GDPR

You have the right to:

  1. Access – Request a copy of your data

  2. Correct – Fix any incorrect data we hold

  3. Delete – Ask us to delete your data

  4. Restrict – Limit how we use your data

  5. Object – Stop certain types of data processing

  6. Portability – Transfer your data to another provider

  7. Withdraw Consent – Stop us from using your data in the future

  8. Lodge a Complaint – Contact the ICO if you're unsatisfied

To exercise these rights, email us at support@bgadgets.com.

How Long Do We Keep Your Data?

We retain your data only as long as necessary to provide our services and comply with UK legal and regulatory requirements.

Where Your Data is Stored

Your data may be stored securely:

  • At our UK head office

  • On secure cloud systems

  • With third-party service providers

  • In certain cases, outside the EEA under strict data protection contracts

ISO & Data Security

bgadgets.com is in the process of ISO certification, ensuring your data is handled with international best practices.

Contact Information

Data Controller: bgadgets.com
Email: support@bgadgets.com
Postal Address:
bgadgets.com – Data Protection Officer
FL 48, 1 Newgate, CR0 2FB
London - United Kingdom

Complaints

We prefer to resolve your concerns directly, but you have the right to complain to the ICO (Information Commissioner’s Office) if you're not satisfied. Visit: https://ico.org.uk/concerns